Mason Structural Steel, Inc.
7500 Northfield Rd.
Walton Hills, Ohio 44146
(440) 439-1040
(800) 686-1223
Fax: (440) 439-1077
|
| |
 |
|
FAQ
This is a
list of commonly asked questions. If you have any questions regarding
our products and services not covered here, please use our online
form.
| Q |
On
what products does Mason Steel provide installation?
|
|
|
| A |
Mason
Steel will install Majestic Prefabricated Fireplaces, gas
logs, mantels, wood surrounds, and marble. In addition, we
will install small interior jobs with Cultured Stone®.
For all other stone projects we can recommend appropriate
contractors from our dealer/installer network. |
|
|
| Q |
What
differentiates your stone from other brands?
|
|
|
| A |
Cultured
Stone® has more to offer than any other stone veneer on
the market today. We offer much more variety, with over 80
different selections from which to choose. In addition to
more shapes and colors, we have more molds thus insuring that
you will not see the same piece twice. Cultured Stone®
comes with a 50-year warranty and is UL approved. Cultured
Stone has the best brand recognition. We have a beautifully
designed 83-page brochure to help in the selection process.
Also, a CAD program is available for architects. Mason Steel
has a full line showroom and free sample boards are available. |
|
|
| Q |
I
see that many of the Majestic fireplaces are ISO9001 certified.
What does that mean? |
|
|
| A |
When
a product is ISO9001 certified, it has passed the highest
and toughest of quality standards, whichs means a better product
for the consumer. |
|
|
| Q |
What
other products do you carry that compliment your fireplace
line?
|
|
|
| A |
Mason
Steel offers a wide variety of finishes to help compliment
your Majestic Fireplace. Not only do we offer Cultured Stone®;
Mason Steel carries a full line of wood mantels and mantel
surrounds, and a large selection of natural marble to choose
from. Also, we are distributors of Thermo-rite glass fireplace
doors, Majestic gas log sets, and Uni-flame fireplace tool
sets and accessories. |
|
|
| Q |
It
is important to have the finest products available, but how
are you on servicing what you sell?
|
|
|
| A |
Mason
Steel is a 44-year-old Cleveland Company that services what
it sells. With both in-house and in-field service staff we
are prepared to field telephone questions as well as service
product in your home. |
|
|
| Q |
Why
don't you allow returns on your Cultured Stone®?
|
|
|
| A |
Due
to the varying nature of stone size and color, as well as
breakage due to excessive handling, we do not accept
any return of stone product. This policy insures that all
of our customers are getting factory-packaged product. |
|
|
| Q |
What
is a steel company doing selling fireplaces, stone, windows,
doors, and skylights?
|
|
|
| A |
Mason
Steel began selling structural steel and building products
to mason contractors in the late 1950's. However, within the
next 20 years the builders, not the masons, began to purchase
the structural steel. We diversified our product line as our
customer based shifted. We took on Majestic prefabricated
fireplaces and Cultured Stone® in the early 70's and then
Windsor Windows and Velux Skylights in the late 70's. Finally
in the early 90's we began distributing Peachtree entry doors
and Defiant Safes. |
|
|
| Q |
If
I want to pick-up material at Mason Steel, what are the hours
to do so? |
|
|
| A |
Our
warehouse hours for pick-ups are as follows:
Monday-Friday 7:00am to 3:30pm
Saturday 7:00am to 10:45am
Sunday- Closed |
|
|
| Q |
Aren't
all fireplaces alike? Why should I purchase a Majestic Fireplace?
|
|
|
| A |
Majestic
Products has been in business supplying their customers needs
for over 100 years. The company founded the prefabricated
factory built metal fireplace industry in 1954. Each additional
year has seen millions of dollars spent on R & D to bring
the consumer a state of the art product. The product is distributed
by highly trained, experienced, and factory qualified companies
in every market. Quality and Safety still remains the cornerstone
of Majestic Products. Majestic Fireplaces are known throughout
the industry for their large burn areas, the industry's best
warranties, cool touch caps on direct vents, and the use of
the innovative Honeywell Comfort Control System on select
products. |
|
|
| Q |
What
size columns do I need to support a steel beam in a residential
basement?
|
|
|
| A |
It must
first be determined if an adjustable column has the capacity
to support the particular load. We offer both 3" and 4"
diameter adjustable columns. For loads that exceed their
capacity we supply schedule 40 pipe in 3", 3 ½", 4", 5",
6", and 8" diameters in a fixed length.
Determining
the length of a pipe column would require field measurement,
however an adjustable column allows for a 4" height range.
If an adjustable column can be used, the height can be determined
by knowing the depth of the steel beam that it supports
the number of courses of masonry (or height of a poured
wall), and the relation in elevation between the pads and
the footer.
Example:
W8x24 steel beam ---- 12-course basement ---- pads even
with the footers
12 (courses) x 8 (inches per course) = 96 (inches)
96 (inches) - 8 (inches beam depth.) = 88 (inches)
88 (inches) + 0 (inches pads deeper than footer) = 88 (inches)
= 7' 4" (theoretical height)
Therefore the correct height range is 7'-3" to 7'-7"
Note: Some cities require fixed columns only. In those
communities, when the loads are in the adjustable column
capacity, we offer fixed length columns (also called solid
columns) which are fabricated from the same tubing (11 gauge)
as the adjustable columns. These columns have no more capacity
than adjustables and are significantly weaker than schedule
40 pipe. As with pipe columns, fixed columns must be field
measured individually.
|
|
|
| Q |
What
size beams does Mason Structural Steel carry in stock? What
are the dimensions of these beams? |
|
|
| A |
See
Chart |
|
|
| Q |
Cultured
Stone® has over 80 varieties of veneer stone and brick.
How is it packaged? |
|
|
| A |
See
Chart |
|
|
|
Featured
Products | New Products
| Builders Club | News
| About Us
FAQ
| Facilities | Services
| Contact Us | Home
Mason
Structural Steel, Inc.
7500 Northfield Rd. - Walton Hills, Ohio 44146
(440) 439-1040 - (800) 686-1223 -Fax: (440) 439-1077
COPYRIGHT © 2000 Mason Structural Steel, Inc.
and/or The Intercon
Group Inc.
ALL RIGHTS RESERVED.
|